Support
Something broken, confusing, or just wrong? Write to us — a person reads every message.
We reply within two business days. Writing in English gets the fastest answer, but you are welcome to write in any language Scrolane supports.
A card looks wrong
Every card has a report option in its actions menu. That is the fastest route: it flags the exact card, and the card is reviewed and rewritten. If you would rather explain in detail, email us instead.
Managing your subscription
Subscriptions are billed through your Apple ID, so they are managed there rather than inside Scrolane:
- Open the Settings app on your iPhone
- Tap your name at the top, then Subscriptions
- Select Scrolane to change plan or cancel
Cancelling stops the next renewal; you keep access until the end of the period you already paid for. Deleting the app does not cancel a subscription.
Restoring a purchase
New phone, or reinstalled the app? Open Settings inside Scrolane and tap Restore purchases. If that does not bring your subscription back, email us and we will sort it out.
Refunds
Refunds for App Store purchases are handled by Apple, not by us. Request one at reportaproblem.apple.com. If Apple declines and you believe the charge was a mistake, tell us and we will look into it.
Your data
Scrolane accounts are anonymous — no name, no email, no password. To access or delete everything we hold about you, email us from any address and say so; we action verified requests within 30 days. Details are in the Privacy Policy.
Feature requests
Genuinely welcome. Tell us what you wanted the app to do and could not. That is how the list of what to build next gets written.